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Many Interesting Case Histories of Making Improvements
Five Topic Areas of OD and HRD InitiativesIn this context, Louis Carter, David Giber, and Marshall Goldsmith (editors) divide core part of this book -Organization and Human Resources Development Case Studies- into following five OD/HRD topic areas:
I. Organization Development and Change: In this section, W. Warner Burke says, "Seven rich cases (Kraft Foods, Nortel, ServiceMASTER, SmithKline Beecham, Westinghouse, CK Witko, and Xerox) of organization development and change are discussed...The cases cover a wide range of change from how OD occurs every day to deep change in an organization's culture...Without doubt we can learn from these cases. And learn we must. Changing organization is too intricate to be left to novices. We have indeed learned and noted at the outset, but we still have much to learn. As one who has been involved for more than 35 years, helping organizations change is both thrilling and very satisfying. Learning, however, is the most exciting part (pp.6-8)."
II. Leadership Development: In this section, Jay A. Congerwrites that "In the cases that follow, we look at three companies (Boeing, Johnson & Johnson, and Sun Microsystems,Inc.) that have dedicated serious time and resources to leadership development...In addition, all three of the company cases make extended use of competency models, 360-degree feedback, and action learning (p.186)."
III. Recruitment and Retention: In this section of the book, John Sullivan writes, "you'll learn how three diverse companies tackled their retention and recruiting problems. Two of the firms are high tech (AMD and Cellular One), while another (Allstate) is in a more traditional industry. Both AMD and Cellular One focus on solving the hot issue of retention while Allstate takes a new look at the recruiting and selection processes. All three of the case studies use a scientific approach to identify which solutions have the most impact...All three of these case studies are worth examining because of their scientific methodology as well as their results. All are full of powerfull 'lessons learned' for those who are soon to begin a major recruitment or retention effort (pp.303-304)."
IV. Performance Management: This section examines performance management systems of Case Corporation and Sonoco. Edward E. Lawler III says that "the performance management systems in most organizations are contoversial, ineffective, and constantly under construction. They are so problematic that critics argue many organizations would be better off if they simply didn't have a performance management system, particularly one in which performance appraisals are tied to pay actions. But-and it is an important but- if individuals are not appraised, counseled, coached, and rewarded for performance, how can an organization pruduce the organized, coordinated, and motivated behavior that it takes to perform well? The answer most likely is that it can't (p.393)."
V. Coaching and Mentoring: Introduction of this section, Beverly Kaye writes, "the last 5 years have seen a groundswell in both arenas. And it's not just been more of the same; organizations have begun to use mentoring and coaching more purposefully. HR and OD practitioners have worked to utilize both interventions to meet pressing business problems having to do with the development and retention of talent, as well as the growth of future leaders. These interventions have been more systemic, more thoughtful, and more innovative than ever before. The case studies (Dow Corning, and MediaOne Group-AT&T) illustrate this trend. Both were motivated by specific business drivers, both were preceded by intensive research, both were implemented over time, and both were evaluated seriously. Readers will find them instructive, detailed, and engaging (p.438)."
Finally, Louis Carter (editor) says that "contributors were asked to indicate where they envision their organization is heading with its initiative within the next 5 to 10 years. Responses indicate that the contributors want to keep the organization on a track to continuously learn and develop its capabilities. Comments from some contributors indicate that they want to leverage lessons learned from this experience. Some contributors commented that they want to firmly ingrain the initiative into the organization to the point that it is almost invisible to the user, making it an accepted part of life at the company. Other contributors will continue to refine the present initiative in place, while others will expand their efforts into other business lines. Survey results clearly indicate that the present state of the initiatives represented in this book represent snapshots of moving targets. Further growth and innovation is inevitable for these best practice organizations, as they work to stay ahead of their competitors by embracing change and continuously learning and improving (pp.531-532)."
Strongly recommended.
Substantial Cost...and of Even Greater ValuePart One consists of Acknowledgments, About This Book, How to Use This Book, and an excellent Foreword by Richard Beckhard. Carter, Giber, and Goldsmith then shift their attention in Part Two of "Organization & Human Resources Development Case Studies." The individual case studies are distributed within this thematic structure:
Organizational Development & Change
Leadership Development
Recruitment & Retention
Performance Management
Coaching & Mentoring
Part Three: Conclusion consists of Research (OD/HRD Trends and Findings), Endnotes, About Linkage, Inc., About the Editors, Index, and How to Use the CD-ROM, terrific value-added benefit.
Back to Beckhard's Foreword for a moment. In it, he identifies six (6) "elements" which are basic to each case study; all are central to and sequential within the change process associated with organizational development/human resource development (OD/HRD). They are: Business Diagnosis, Assessment, Program Design, Implementation, On-the-Job Support, and Evaluation. It is helpful to keep these six "elements" clearly in mind while working your way through the abundance of information which the editors provide. Fortunately, they have organized the (sometimes daunting) material with meticulous care and write exceptionally well. I also urge you to use the same six "elements" as guidelines when determining what the design of your own program for organizational change should be, and, when selecting those strategies and tactics discussed in the book which are most appropriate to the implementation and evaluation of that program. This is especially true of decision-makers in small-to-midsize organizations.
Those who share my high regard for this book are urged to check out O'Toole's Leading Change, Katzenbach's Real Change Leaders as well as his Peak Performance , Kaplan and Norton's The Balanced Scorecard and The Strategy-Focused Organization, Quinn's Deep Change, O'Dell and Grayson's If Only We Knew What We Know, Isaacs' Dialogue and the Art of Thinking Together, and Senge's The Dance of Change. Those especially interested in Six Sigma are encouraged to check out (and read in this order) Pande's The Six Sigma Way, Breyfogle's Implementing Six Sigma, and Eckes's Making Six Sigma Last.


Frog Fest
Enjoyable, lightweight whodunit.Having said that, most people will find this book intriguing and certainly I found the use of Mark Twain's story about the frog jumping entertainment of that area of California to be great fun. I also enjoy Connor's snide and irreverent attitude toward 'stupid hearing people' such as the mayor, and her coming to terms with her own deafness and the occasional social problems it brings (yes, there is a sign for 'stupid hearing people' but it may be different in California!) I have read other books of Warner's and enjoyed them more...I think she put just a bit too much information in here about disabilities when she should have fleshed out the other characters more, such as Miah who was introduced as the major suspect and then he totally disappeared until the end of the book with no explanation.
I will continue to look for and read Ms. Warner's books. For the most part they are fun mysteries and I certainly appreciate the education that she provides to those who have no disabilities about those of us who do have them. She continues to break the stereotypes for us, but next time...more mystery, and less preaching please! Karen Sadler, Science Education, University of Pittsburgh
One raucous mysteryBlind Side is her fifth Connor Westphal mystery. Connor, or C.J., as her friends call her, owns and operates the Eureka!, which is the local newspaper in Calaveras County (yes, the very same county of Mark Twain fame). Naturally there is a frog jumping contest each year, but no one counted on the fierce competition that evolved between Jeremiah Mercer, C.J.'s employee and friend; better known as "Miah," and Dakota Webster, Miah's old school chum. Dakota's frog turns up dead; then Dakota himself, with Miah's frog stuffed into his mouth:
"Where did you find it?" I managed to ask. "You sure you want to know?" I nodded. "In Dakota's mouth." "Oh, my God!" I gasped in horror. Talk about a frog in your throat. But it wasn't the thought of the frog in the dead man's mouth that caused the blood to leave my head."
Connor Westphal is one enjoyable heroine. She is independent; has an attitude that makes dull people cringe; and is deaf. Penny Warner manages to slip in quite an education for the hearing public, and to make us laugh in the process. Connor is constantly getting herself into scrapes; occasionally being rescued by her "anvil-armed" boyfriend, Dan Smith, who good-naturedly upbraids her for her antics. But secretly Dan is proud of Connor, and their relationship is warm and true. Blind Side is one raucous mystery, and Warner is a helluva writer.
Shelley Glodowski
Reviewer


Incredible!
The pinnacle of Sondheim's Art
Sweeney Todd Music Book

Aliens Book One
This makes the movies look like bug chow!
Paul Verheiden is Mr. 'Aliens.'

Amanda's New Song by Arlene Warner
BEAUTIFUL!
TimeAmanda's New Song is about life's hopes, questions, despairs, sadness, - almost all emotions are included in this book. It is not a book that a reader will close before the final page.
Thoroughly recommended.


The Castle Mystery
A Mystery for Young ReadersThree shady characters become the children's suspects: Mr. Tooner, the groundskeeper; Sandy Munson, Carrie's assistant; and Tom Brady, the antiques expert. As the Aldens bravely encounter seeing lights coming from uninhabited parts of the castle, hearing eerie music at night, and being locked in the cave, they succeed in figuring out who really has the valuable violin--and the true identity of one of the suspects comes as a surprise to all!
Being a second-grade teacher, I recommend this book to children who are entering the world of chapter books. The spooky setting and strange happenings will keep young readers highly interested. The clues and foreshadowing of the book will stimulate higher-level thinking skills, as well. Parents or teachers who read this book aloud to children will undoubtedly have insightful discussions as they try together to solve the mystery.
Harolds Review for The Castle Mystery

Standard Annual Reference
My Husbands Knife Bible!
Knives 2000 does it again!Of course I'm a little prejudiced as he saw fit to include an article by me, and to my amazement the book is a well done accomplishment in spite of my being included. Seriously, if you do not have this book and have an interest in handmade knives it is a must-read. You will not be disappointed.


May Be the Very Best Dreamweaver Tutorial
Easy
Quick read

Not practical
Important classicI did have one other comment to make. Draeger comments that, especially since WWII, as a result of various changes in the teaching curriculum of Iaido it has become a more formalized, aesthetic art and has lost touch with the original combative, samurai aspect of the art. While I certainly respect Draeger, and his redoubtable skill, knowledge, and opinions in many arts, I would out that this problem isn't unique to Iaido. It's a problem with all the martial and combative arts of both the east and west.
For example, students of karate have the same problem. A student, even a skilled black belt, can do all the point sparring he wants, but unless he actually puts on the full-contact gear and risks getting his head bashed in, he isn't subjecting himself to the ultimate combative aspect of his art, either. So the problem isn't unique to Iaido. So although I respect Draeger and understand that his concern is genuine and arises from that fact that he's a sincere, hard-nosed traditionalist on this issue, I would point out that it's not really practical to do this anymore.
The samurai of old practiced and trained in the discipline of Iaido in the dojo because their lives depended on it, and then their skills were ultimately tested and forged on the crucible of the battlefield and in individual duels and combat. As I said, this is no longer the case and is no longer practical, either. So although I might agree with Draeger that perhaps something has been lost, nevertheless, unless one is proposing to recreate much more realistic but impractical sparring practices I don't see any remedy for the situation.
So overall, a fine book on learning about this fascinating art.
Still the best book for ZNKR Iaido kata .This book is for the study of Iaido. If you want to learn what that is, buy this book. It includes chapters on tradation and history vital for an understanding of the practice of Iaido. It should be used as a supplement to study with a qualified Sensei.


Just a few comments
Roman adventure storyThe story is told mostly from the eyes of a young Roman woman recently married to a "recruit" captured by a Roman press gang and by the commander of the legion who learns that he was sent on the mission out of jealously by the Emperor Caligula of the commander's popularity and lineage.
The material of daily Roman life is pretty well fictionalized and it is easy to suspend belief as to some of the improbalities and licenses taken.
A Roman book for Goreans
One of the strengths of the book is that you receive several perspectives on the context for each case history. The editors describe what each case means, and the conclusions section summarizes general patterns. Also, each case is presented in the same format which makes it easier to understand what is being shared. I was particularly grateful for the exhibits (which exist in electronic form in the CD enclosed in the book). I also appreciated that the cases were primarily written by Human Resources professionals inside the companies, rather than being a consultant's take on what happened.
Having said all those positive things, let me share some concerns. First, I looked in vain for my favorite examples of outstanding work in recruiting, retention, knowledge encouragement, and executive development. If this book is about "best practices" where were GE, Disney, Motorola, Ritz Carlton, and SAS Institute? Second, many of the cases involved companies that are better known for their poor performance than for excellence. If they are developing their people so well, what happened? Third, a lot of these cases involve new initiatives where the long-term consequences are hard to see. Fourth, the profit impact on the organizations was not well documented. That makes it hard to use these cases as examples to encourage your own company to follow suit. Fifth, as change management processes, most of these cases are far behind the curve of what is described in Peter Senge's various books of case histories such as The Dance of Change. Part of the reason seems to be that a number of these cases aren't very new.
Of the cases in the book, I recommend the ServiceMASTER, Westinghouse, Johnson & Johnson, Allstate, and Case Corporation examples as the most helpful to me. I mention that because there's a lot of material in this book. I read a lot and rapidly, and I found this book hard to tackle. By being more selective in what you go after, you can help avoid some of that problem. Naturally, if your own issues are only in a few areas, just look at those cases.
Develop the full potential of everyone, beginning with yourself!